Support
Support & Service – Technical support and maintenance
At Schouten Dental, quality, expertise and service are at the core of everything we do. Our support team assists customers daily with technical questions, maintenance, repairs and installation of machines and materials. Wheter it concers a 3D printer, milling machine, CAD/CAM products, 3D printing resins, or other dental materials such as plaster, various liquids and equipment, we ensure your production continues without interruption. Modern dental practices and laboratories are increasingly equipped with digital equipment and are therefore becoming more dependet on it.
Our strength: direct communication, practical expertise, original parts and sustainable solutions instead of temporary fixes.
3D Printers
We offer service, maintenance, and parts for, among others:
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Asiga 3D printers – Asiga Supportpagina
→ Support with software and hardware issues, including projector problems, firmware updates, calibration, maintenance and troubleshooting.
Below you will find several Quick Tips, such as print scheduling, settings, troubleshooting, and other useful information. If you continue to experience issues, please create a support ticket.
Open an Asiga Support Ticket:
If you experience problems with your Asiga Cure, Pico Freeform, Max X, Max 1, Max 2, Ultra or Asiga Pro 4K please open a support ticket directly.
Please have your serial number ready and upload a diagnostic report
- Rayshape 3D printers
→ Support for the installation of Rayshape 3D printers.
View the support page for Rayshape 3D printers here.
Freesmachines
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VHF Milling Machines – VHF Supportpagina
→ Maintenance, spindle replacement, calibration, CAM software and tool management. Periodic inspections and on-site maintenance.
Below is an overview per printer. You can select your printer for more support regarding operation, troubleshooting, printer settings, software settings and material settings.
Asiga Max
Printer safety, manuals, settings, getting started with printing, maintenance, troubleshooting, print defects and additional resources for the MAX.
Asiga Max 2
Printer safety, manuals, settings, getting started with printing, maintenance, troubleshooting, print defects, and additional resources for the MAX 2.
Asiga Max X
Printer safety, manuals, settings, getting started with printing, maintenance, troubleshooting, print defects, and additional resources for the MAX X.
Asiga Ultra
Printer safety, manuals, settings, getting started with printing, maintenance, troubleshooting, print defects, and additional resources for the Ultra
Asiga Pro 4K
Printer safety, manuals, settings, getting started with printing, maintenance, troubleshooting, print defects, and additional resources for the PRO 4K.
Asiga Pro 4K XL
Printer safety, manuals, settings, getting started with printing, maintenance, troubleshooting, print defects, and additional resources for the PRO 4K XL
Asiga Composer Software
Composer manual, how to install, help, settings and import material profiles.
Asiga Post Processing
Material handling guidelines, part & support removal, washing parts, post-curing and finishing parts
Asiga Pro / Pro2
Printer safety, manuals, settings, getting started with printing, maintenance, troubleshooting, print defects, and additional resources for the PRO/ PRO2
Asiga Pico 2 /HD
Printer safety, manuals, settings, getting started with printing, maintenance, troubleshooting, print defects, and additional resources for the PICO2 / HD
Asiga Pico / Pico Plus
Printer safety, manuals, settings, getting started with printing, maintenance, troubleshooting, print defects, and additional resources for the PICO PLUS / PICO
Asiga Build Trays
Build tray types, How to use the Ultragloss, maintaining the build trays, little holes in the corner suction cup.
Need Asiga support?
Open an new support ticket
If you are experiencing issues with one of the Asiga 3D printers or post-processing systems, please consult the manuals and troubleshooting guides above. If you have not found a solution and continue to experience hardware or software issues, please open a support ticket.
You will need the following to create a support ticket:
- The serial number of the machine experiencing issues (linked to your account)
- A diagnostic report – this can be accessed via the Asiag Composer Software > first select your printer > then go to Help > select Diagnostic Report
- A clear description of your problem in English
- Upload the Diagnostic report, photos, videos and any additional relevant information
The engineers at Asiga, together with our team, will review your case and aim to assist you as quickly as possible.
De engineers van Asiga en wij kijken mee en trachten u snel weer verder te helpen.
